Frequently Asked Questions
Most frequent questions and answers
We specialize in apparel, accessories, and home decor, but we’re open to custom projects. If you have an item in mind, let’s discuss the possibilities!
We’re versatile. We can cater to both bulk orders as well as individual requests. Whether it’s one piece or a hundred, we’re here to help.
Our standard turnaround is 7-10 business days, but this can vary based on design complexity. For larger orders, we’ll provide a specific timeline.
For best results, hand wash or use a delicate machine cycle, then air dry. This method helps maintain the integrity and beauty of the embroidery.
Absolutely! Send us a clear image of your design, and our team will convert it into an embroidery-ready format, ensuring quality output.
Customer satisfaction is paramount to us. If there’s an issue, reach out, and we’ll discuss adjustments or potential solutions to ensure you’re happy.